Refund & Cancellation Policy

1. Cancellation of Subscription

You may cancel your KidsRay premium subscription at any time. When you cancel, the Service will remain active until the end of your current paid billing period (Monthly, Quarterly, or Yearly). No further payments will be charged after your cancellation date.

• To cancel, please navigate to the "Subscription" section within your SMTN Group / KidsRay account settings.
• Alternatively, you can email your cancellation request to `smtngroup.com@gmail.com` with your registered details.

2. Refund Policy for SMTN Services

Since the KidsRay application provides real-time digital services and instant premium features upon subscription, SMTN Group operates on a non-refundable basis after the completion of the 7-day refund period.

However, we offer a 7-Day No-Questions-Asked Refund period to ensure our service meets your needs.

This refund policy applies only to new subscriptions. Renewal payments are not eligible for refunds. In cases where the SMTN services (like IT consultations) are partially completed, refunds will be processed based on the percentage of work completed.

3. Refund Request Process

To request a refund within the 7-day period, please send an email to `smtngroup.com@gmail.com` from your registered email address with the following details:

• Your Full Name
• Registered Phone Number
• The subscription plan purchased
• Order ID / Transaction ID
• Reason for Refund (Optional, but helps us improve)

Once your request is received, our support team will verify the details and initiate the refund. You will receive a confirmation email within 2 working days.

4. Refund Fulfillment

Refunds are processed back to the original payment method (the PhonePe account, UPI, card, or bank account used for the initial purchase). We aim to process approved refunds within 5 to 7 working days. Please note that banks may take additional time to reflect the amount in your account.

5. Contact SMTN Group

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at: